1 General Mental and Psychological Abilities · 1.6.1 Emotional and social intelligence

1.6.1.2 Coping with emotions and stress, empathy and interpersonal skills

Stress is the body and mind's response to demands we see as more than we can handle; coping is what we do about it, and empathy plus interpersonal skills let us handle other people's emotions as well as our own.

  • APPSC Group 1
  • Advanced level
  • 9 min read
  • Full course

Key terms

  • stress
  • stressor
  • eustress
  • distress
  • Hans Selye
  • general adaptation syndrome
  • alarm resistance exhaustion
  • Lazarus and Folkman
  • appraisal
  • problem-focused coping
  • emotion-focused coping
  • Holmes and Rahe scale
  • Yerkes-Dodson law
  • Type A personality
  • defence mechanisms
  • empathy
  • sympathy
  • compassion
  • active listening
  • assertiveness
  • Johari window
  • Thomas-Kilmann conflict modes
  • transactional analysis

What this note covers

  1. Core factsFoundation
  2. ExplainedStandard
  3. DeeperAdvanced
  4. Mains writingMains writing
  5. Common trapsFoundation
  6. Quick revisionFoundation

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