Screening Paper I · 2 Constitution, Polity, Social Justice & International Relations · APPSC Group 1
2.4.3 Governance, public policy and e-Governance notes
8 notes, in reading order.
- 2.4.3.1Good governance: meaning, features and indicators
Governance is the way power is used to manage a country's resources for development; good governance is governance that is participatory, accountable, transparent, responsive, effective, equitable and follows the rule of law.
Advanced · 8 min · Full course - 2.4.3.2Public policy: making, the policy cycle and evaluation in India
Public policy is what a government chooses to do (or not do) about a public problem; it moves through a cycle of agenda setting, formulation, decision, implementation and evaluation, with feedback into the next round.
Advanced · 8 min · Full course - 2.4.3.3Administrative reforms: the two ARCs, civil service reforms and Mission Karmayogi
India has reformed its administration through two Administrative Reforms Commissions (1966 and 2005), a series of civil-service committees, and since 2020 Mission Karmayogi, which moves training from "rule-based" to "role-based".
Advanced · 7 min · Full course - 2.4.3.4e-Governance: NeGP, Digital India, MMPs and e-Kranti
e-Governance uses information technology to deliver government services, information and processes; India organised it through the National e-Governance Plan (2006) and its Mission Mode Projects, then e-Kranti (NeGP 2.0, 2015) under Digital India.
Advanced · 7 min · Full course - 2.4.3.5Citizen-centric administration: citizen charters, Sevottam, right to services and CPGRAMS
Citizen-centric administration puts the citizen, not the department, at the centre of service delivery: charters say what to expect, Sevottam sets a quality standard, right-to-services laws make delivery time-bound, and CPGRAMS lets anyone complain online.
Advanced · 7 min · Full course - 2.4.3.6Transparency and accountability: RTI, social audit, Lokpal and Lokayuktas, CVC
Transparency lets citizens see what government does (RTI, proactive disclosure, social audit); accountability makes officials answer for it (Lokpal, Lokayuktas, CVC, courts); each tool works best alongside the others.
Advanced · 6 min · Full course - 2.4.3.7Andhra Pradesh governance initiatives: village and ward secretariats, RTGS, grievance redressal and online services
Andhra Pradesh delivers services through village and ward secretariats at the doorstep, monitors them from a Real Time Governance centre, takes complaints through PGRS, and since 2025 offers hundreds of services over WhatsApp (Mana Mitra).
Advanced · 7 min · Full course - 2.4.3.8Civil services, civil society, SHGs and people's participation in governance
Good governance needs a capable, neutral civil service and an active public: civil society, self-help groups and bodies such as the Gram Sabha let citizens take part in decisions, delivery and oversight.
Advanced · 8 min · Full course
Practise Governance, public policy and e-Governance. Questions with answers explained, from the same topics.
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