Paper I · 11 Indian Constitution, Polity & Governance · 11.5.1 Governance, public policy and e-Governance

11.5.1.7 Andhra Pradesh governance initiatives: village and ward secretariats, RTGS, grievance redressal and online services

Andhra Pradesh delivers services through village and ward secretariats at the doorstep, monitors them from a Real Time Governance centre, takes complaints through PGRS, and since 2025 offers hundreds of services over WhatsApp (Mana Mitra).

  • TGPSC MPSO / ASO · Paper I
  • Standard level
  • 7 min read
  • Full course

Key terms

  • Grama Sachivalayam
  • Ward Sachivalayam
  • GSWS Act 2023
  • Swarna Gramam
  • village volunteers
  • Real Time Governance Society
  • RTGS
  • Mana Mitra
  • WhatsApp governance
  • PGRS
  • Spandana
  • MeeSeva
  • Public Services Delivery Guarantee Act

What this note covers

  1. Core factsFoundation
  2. ExplainedStandard
  3. DeeperAdvanced
  4. Mains writingMains writing
  5. Common trapsFoundation
  6. Quick revisionFoundation

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